PERMITTED REFUNDS
We accept returns. You can return unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable.
We value the integrity and hygiene of our products. Our company wants to protect our customers by offering only goods of highest value.
Solomons Cycles will not refund or exchange any underwear, bibs shorts, ski pants or skin-tight clothing.
- Customers are responsible for the courier cost of any returns.
- Customers need to have their new bicycles assembled by a recognized bike shop, to avoid damage and warranty issues.
To follow up on the status of your return, please contact us at cycles@solomons.co.za or (012) 546 0243.
EXCHANGES
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us (012) 546 0243 with details of the product and the specific defect(s).
You can send the item you consider defective via courier to:
Solomons Cycles
512 Gerrit Martiz
Pretoria North
0128
Tell: (012) 546 0243
Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time, whether you are entitled to a replacement as a result of the defect.
If you are eligible, we will send you a replacement product.
EXCEPTIONS:
Some items are not refundable and not exchangeable. These include:tyre sealants, lubes, and products that are offered on Sale. Any exceptions are up to the discretion of Solomons Cycles management. T&C’s Apply
Shipping
To return the item(s) you purchased, please send it via courier to:
Solomons Cycles
512 Gerrit Martiz
Pretoria North
0128
Tell: (012) 546 0243
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Shipping Disclaimer
Solomons Cycles uses 3rd Party Couriers for deliveries. Products in store will take approximately 1 – 10 working days to be delivered. Products not in store will take approximately 1 – 14 working days to be delivered, if supplier has stock. Solomons Cycles will not be held liable for any delays in deliveries by the 3rd Party Couriers
Please contact us should you have any queries cycles@solomons.co.za
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